ok, heres an update.

I first placed the order on the 16th of july, it arrived on the 20th july.
As soon as i had establiished the bag was missing peices i sent an email back (on the 20th).

The auto reply email states
Thank you for your comment/enquiry. We aim to answer all email enquiries within
48 hours. If you do not receive an answer to your query within 3 days of sending
your email to us, please email the specific department by looking at our
contacts page at http://www.htfr.com/enquiries/
This first email was to the sales department....3 days passed....no reply other then the original computer generated auto responce confirming i had sent an email.

So i do what it says and locate the specific department, being the complaints department. The email i sent to them this time again was given an auto reply telling me it had got there...but nothing else so its been 5 days since the second mail i sent and still no member of the staff has had the courtosey of giving me a physical reply telling me what he/she is doing to fix my order.

Lora Nash - sales department



John MacDonald - complaints department


these 2 grinning ignorant bastards have been absolutely no help whatsoever and have completly ignored my conplaints about what is a faulty order.

If you would like to find out information about a particular tune, or anything else, have a look to see who will be able to help you best, send them an e-mail then wait for a speedy personal reply.
MY ARSE!

i hear what your saying about phoning them danny, but if a company is running an internet based business then contact facilities through this medium should be as important to them as someone on the phone and the fact they have chosen to completly ignore my problem now they have my money shows makes me furious! ... the only alternative i have now is to phone them so i am forced to but im certinly going to let them know what i think about there conduct and state the fact from the start that if ithey cant send me the missing peices of the padding i am returning the bag for a full refund (no sending the bag back to recive another one) id rather take my custom to a company that deserves it now.

this company really shouldnt be aloud to trade!!!