well i got through, guy dealing with the phone calls seemed to be quite sound, told him the problem and hes assured me that ill receive the entire inside foam peices through the post in the next few days so we'll see how that goes.
i had to listen to 5 mins of advertised records down the phone while i was on hold thoughwith a steven hawkins type vocie quoting the order numbers after each clip
now to mail john and lora under a differnt name regarding a lot of money i wish to spend on there site :) i imagine i will have a reply by dinner time this time