i've no idea who grooverz is but if he wants to slag us off publicly it's his choice. that's why these forums exist. they're here for people to discuss the music, rate and slate the music (and shops if need be) and just chat with like minded people.

in our defence (or not), last year innercity sent in excess of 5000 orders out from the shop and until just recently this was all done by myself. errors occurred and always will but we did have a bad spell of about 6 weeks when everything just went wrong everywhere. the pc went down and we lost all emails and order histories. i know of 4 or 5 customers who became very angry thinking we'd ignored them and went on to slag us off on every forum they could. from their point of view it was justified as we should have had back up systems in place but we didn't....

things soon got back to normal and we're now running 2 pcs and have new staff to cover the mail order side to ensure these problems don't occur again.

if anything's still unresolved grooverz just mail me or pm me and i'll try and get things cleared up with you.